Help & FAQ

We receive new stock every couple of weeks so keep checking back and subscribe to our newsletter to make sure you don't miss out on anything new.

It is safer than it has ever been to shop online at www.donnaida.com. We utilise a top range checkout system to ensure maximum security, and constantly monitor activity to ensure everything is in order.

We accept Visa, MasterCard, American Express, Delta, Maestro credit and debit cards, PayPal, LayBuy and Klarna. Please note that we do not accept any other methods of payment apart from those listed.

You will be charged for your order when the order is completed at the checkout. Your payment details will then be checked for fraud, if we require any further ID or verification you will be contacted immediately. If you do not pass our fraud checks we will refund your order immediately, unless otherwise instructed by the issuing bank. All pre-orders are charged when the order is completed at the checkout.

Pre-orders allow you to secure your size ahead of time. You can find all PRE ORDER products here. When you place a pre-order you will be charged when the order is completed at checkout. The delivery date will be listed in the product description. Once the pre-order arrives in our warehouse and is shipped you will receive a shipment confirmation. For refunds, you have 14 days from delivery date to return your PRE-ORDER.

Yes. You can buy virtual or standard gift vouchers. Buy a virtual gift card.

Please read our delivery and returns page

£15 for a standard FEDEX service.

Unfortunately we are unable to remove VAT.

Yes. You will be contacted by one of team to let you know the extra charge.

We have three amazing stylists who can help you with any of your queries, find out more here speak to a stylist.

Yes. You can give one of our helpful stylists a call or text and they can process your order for you over the phone.

Annelise: +447484909150
Valentina: +447955644255
Tash: +447946710416

Orders are delivered Monday to Friday. For all UK orders we offer express and standard delivery. For the EU & The Rest of the World we offer standard delivery. For more information visit our delivery and returns page.

Yes. Once your order has been dispatched you will receive an email with your tracking number. Alternatively, we are more than happy to track your shipment for you, please email hello@donnaida.com.

If something is not quite right please contact our stylists 24/7 for advice on size and fit and we will help you find the perfect piece. Please refer to our delivery and returns page for further information delivery and returns page.

All Sample Sale orders are final sale and cannot be returned. Items purchased in our seasonal sales can be returned, for more information visit our returns page.

Please allow 5 working days for sale and Sample Sale orders to be dispatched.

Click on the link and find out more HERE.

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If you have jeans you’d like to hem, chat to our recommended expert Sarah on 07745577222 or sarah@theartisanseamstress.co.uk.

Yes from skinnies to cigarette leg to flares and jumpsuits, you can alter any denim style. Alterations are really common and include hemming, tapering or even taking in on the waist.

Hemming your jeans allows you to customise the length to suit your height and preferred style. It ensures a better fit, prevents excessive fabric dragging on the ground, and enhances the overall appearance of your jeans.

We always suggest you can add an inch to your jeans by unpicking the hem on your jeans and releasing the hem.

We recommend speaking to an expert who can advise on exactly where to alter your jeans. As a general guideline, jeans should typically skim the top of your shoes or have a slight break where the fabric meets the floor.

We recommend picking a shoe to alter your jeans to the perfect length for. Take the shoes with you and the jeans can be pinned to the perfect length for those shoes.

Yes, you can hem jeans yourself at home but we do recommend an expert for a perfect fit.

You can always customise your own jeans but be careful to cut the hems at small increments so that you don’t cut too much off.

When using a sewing machine, you can choose a stitch that closely resembles the original hem.

If your jeans have a large turn up or contrast stitching, you can ask your seamstress for an original hem. This technique can help maintain the factory-finished look.

Mistakes can happen, even to experienced sewers. If you make an error, you can undo the stitching using a seam ripper and start over. Take your time, and don't be discouraged. Practice makes perfect!

It is recommended to wash your jeans before hemming them, especially if they are brand new. Washing helps remove any sizing or shrinkage, ensuring the final hem length remains consistent after laundering.

Hemming jeans with embellishments or thick seams may require additional care and attention so definitely speak to an expert.